INSTRUCTIONS: There is a note to seller field at checkout, where you can type
your instructions
First name or last name ONLY please :) having both first and last name makes
the print small
This duffel DOES NOT fit a tennis racket inside, with the handle, average
racket is 25-27 inch
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Details:
The contrast piping and stitching give this budget-conscious duffel athletic
flair.
12"h x 21"w x 9.25"d
600 denier polyester with polyester contrast
Large main compartment
Adjustable shoulder strap
Mesh end pocket
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STORE POLICIES
Please verify all information before ordering.
Please follow above instruction to insure there is no misunderstanding. I will
assume monogram, name initials are given in correct order, and stitched in
order left to right.
NO refunds or exchanges will be given unless there is a gross error on my
part. This includes sizing and initial order! Please message us with any
questions about this before ordering.
You can request a proof prior to embroidery, but please request when order is
placed.
If information is missing, there might be a delay in processing your order.
Please note color of merchandise might have a slight variation in colors due
to computer resolution or other manufactures slight variation from time to time.
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PLEASE CHECK MESSAGES WITHIN 7 DAYS:
If any of the needed information is not received (thread color, names, font
ect…) I will update shipping time by 3 weeks and will contact you via Etsy
messaging, and email on file. Etsy only allows a onetime shipping update, after
his timeframe with no communication. I will cancel your order.
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EARLY SHIPMENT
YOU MUST contact me first if item is needed by a certain date. Please DO NOTE
leave in “note to seller” at checkout. I might not see it until I get closer to
shipping your item. I will be more than happy to accommodate you as best as I
can
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PAYMENT
Please note, if you want to add an item, I cannot bill your credit card. Etsy
keeps your payment information secure. Etsy shops never receive your credit
card information. This is for your protection.
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CANCELATION
I know there might be time an order must be canceled, and I will be more than
happy as long as it is within 48 hours of purchase.
Most merchandise (ALL apparel) is custom ordered from supplier. If you need to
cancel after 2 days, but BEFORE I customize, there will be a 20% deduction of
the amount you paid. Please understand that I have to return this merchandise,
if I have no current orders, this is mainly for special colors and sizes
(particularly for Plus sizes)
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SHIPPING
typical turnaround depends on merchandise. The shipping date is displayed in
the shopping cart, but you can message me to find out approximate shipping time
frame for items needed quicker.
Orders are shipped using USPS Priority usually 1-3 days, and First class
usually 2-5 days.
Shipping times are not included in production time. A tracking number will be
uploaded to your order ones it ships. Please check your order to follow
tracking and delivery . I will have no additional information other than what
is being displayed under your tracking number. Please note that if a shipping
other than USPS is requested, any additional charges, including package
insurance, are the responsibility of the customer. I will not be responsible
for post office delay.
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CARE INSTRUCTIONS
please follow these suggested care guideline
Hand wash, hand wipe or hang/Line dry is recommended for all embroidered
merchandise.
Please use no heat especially for apparel merchandise. The thread is polyester
thread and could shrink and unravel.
No bleach or fabric softener
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RATING :★★★★★
I will give you as much detail of the product you are purchasing as available
from manufacturer, this include, but not limited to ( size, material, color
ect). If unsure please contact me with any question you might have. Positive
feedback it is such a vital part of my little shop. I would greatly appreciate
if you contact me first before leaving negative feedback.
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DUE TO THE NATURE OF OUR BUSINESS ,ALL SALES FINAL